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General

DataHub Support Policies and Procedures

  • Startup Tier Support: General Terms
  • DataHub Support - Status Definitions
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  • Working With DataHub Support

Announcements

  • *FIX* Snowflake Ingestion Failing with OOM Errors or Exit Code 247 — Upgrade to CLI v1.6.0.3
  • **NEW/IMPORTANT:** (Action May Be Required) Fix For Scheduled Ingestion Runs Missing From Run History UI
  • *RESOLVED* SERVICE DEGRADATION — April 9, 2026
  • **FEATURE RETIREMENT** Legacy "v1" User Interface will be permanently retired (sunset) as of SaaS version 0.3.18
  • **NEW/IMPORTANT** Ingestion Disruption on Feb 8, 2026 — No Data Loss, Action May Be Required (related to setuptools 82.0.0 update)
  • **NEW/IMPORTANT** FIXED (ACTION MAY BE REQUIRED): Ingestions Failing as of December 31, 2025 due to ruamel library update
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DataHub Customer Support Portal